Orders

How do I place an order?

Browse our products, select the item and quantity you would like, add it to your shopping basket, and proceed to checkout. Enter your delivery and payment information, review your order, and complete the purchase.

Will I receive an order confirmation?

Yes. After successfully placing an order, we will send an order confirmation to the email address provided during checkout. Please check your spam or junk folder if you do not see the confirmation in your inbox.

Can I change or cancel my order?

We aim to process orders promptly. If you need to change or cancel an order, please contact us as soon as possible at customerservice@amitystrengthwear.com. We cannot guarantee that changes or cancellations can be made after an order has entered processing or been dispatched.

Shipping & Delivery

How long does order processing take?

Orders are generally processed within 1–2 working days.

How long does delivery take?

Standard delivery is typically 3–4 working days after dispatch for UK orders. Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Will I receive tracking information?

Where tracking is available for your order, tracking information will be provided after dispatch. The availability of tracking may depend on the delivery service used.

What if my order is delayed?

If your order has not arrived within the expected delivery timeframe, please contact us with your order details. We will help you check the status of your shipment and assist where possible.

Can I change my delivery address?

Please contact us as soon as possible if you entered an incorrect delivery address. We may be able to update the address before dispatch, but changes cannot always be guaranteed once an order has been processed or shipped.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout. Depending on availability, these may include credit or debit cards, digital wallets, and other secure payment methods supported by our checkout.

Is my payment information secure?

We use secure checkout and payment-processing technologies. Payment information may be processed directly by third-party payment providers. We do not request complete payment card details through email or unsolicited messages.

What happens if my payment is declined?

If your payment cannot be authorised, your order may not be completed. You can try another available payment method or contact your bank or payment provider if the issue continues.

Returns & Refunds

What is your return policy?

We offer a 30-day return period. Please contact us before returning an item so that we can provide the appropriate return instructions.

Do you charge for return shipping?

No. Return shipping is free for eligible returns.

Do you charge a restocking fee?

No. We do not charge a restocking fee on eligible returns.

When will I receive my refund?

Once an eligible return has been received and processed, the refund will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible if you receive an item that is damaged, faulty, incorrect, or not as described. Include your order details and, where helpful, photographs of the issue so we can investigate and assist you.

Products

Do you sell different types of products?

Yes. Amity Strengthwear is a general online retailer offering products across a range of categories. Our selection may change over time based on availability and customer demand.

Where can I find product information?

Product specifications, descriptions, images, availability, and pricing are provided on the relevant product page whenever applicable. If you need additional information about a product before ordering, please contact our customer service team.

Customer Service

How can I contact you?

You can contact Amity Strengthwear using the following details:

How quickly will you respond?

We aim to respond to customer enquiries as promptly as reasonably possible during our normal customer service operations.

Privacy & Cookies

How do you use my personal information?

We use personal information as described in our Privacy Policy, including for processing orders, providing customer service, managing payments and deliveries, maintaining our website, and meeting applicable legal obligations.

Do you use cookies?

Yes. Our website may use cookies and similar technologies for essential website functionality and, where applicable and permitted, preferences, analytics, and marketing. Please see our Cookies Policy for more information and available cookie controls.

Still Have Questions?

If you cannot find the answer you are looking for, our customer service team will be happy to help.

Email: customerservice@amitystrengthwear.com

Phone: +44 768-1341-198