Payment Policy

We aim to provide a secure, straightforward, and transparent payment experience. Available payment methods, applicable charges, and the total amount payable will be displayed during the checkout process before you complete your purchase.

1. Accepted Payment Methods

We accept payment methods made available through our online checkout. Depending on your location, device, and checkout configuration, available methods may include:

• Credit and debit cards.
• Secure online payment services or digital wallets made available at checkout.
• Other payment methods displayed during the checkout process.

The payment methods available to you will be clearly displayed before you submit your order. Payment options may change from time to time depending on availability and payment-provider requirements.

2. Payment at Checkout

When you place an order, you are required to provide accurate payment and billing information where requested.

By submitting an order, you confirm that you are authorised to use the selected payment method and that the payment information provided is accurate and complete.

Your order will only be processed once the payment has been successfully authorised or otherwise confirmed through the applicable payment method.

3. Prices and Total Cost

Product prices are displayed on our website before you place an order. The total amount payable will be shown during checkout before you confirm your purchase.

Where applicable, taxes, delivery charges, discounts, or other applicable costs will be shown as part of the order total before payment is submitted.

We take reasonable care to ensure that pricing information displayed on our website is accurate. If an obvious pricing error occurs, we may contact you before processing the order to clarify the correct price.

4. Payment Authorisation

Payments may be subject to authorisation, verification, fraud screening, or other security checks by the payment provider or financial institution.

If a payment is declined, cannot be authorised, or fails a required security check, we may be unable to complete the order. Where appropriate, you may be given the opportunity to use another available payment method.

5. Payment Security

Payment transactions may be processed through secure third-party payment providers. Payment information may be transmitted directly to the relevant payment processor rather than being stored by us in full.

We use reasonable security measures designed to protect information handled through our website. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

We do not ask customers to provide complete card details, passwords, or other sensitive payment credentials by email or through unsolicited messages.

6. Payment Processing by Third Parties

Depending on the payment method selected, your payment may be processed by a third-party payment provider.

These providers may collect and process payment information in accordance with their own privacy policies, terms, and security procedures. We recommend reviewing the applicable provider's information when using a third-party payment method.

We only identify specific payment providers on this page where they are actually used on our website. The available payment methods may change over time.

7. Order Confirmation

After successfully submitting an order, you should receive an order confirmation using the contact information provided during checkout.

The confirmation may include information such as your order number, products purchased, order total, delivery details, and other relevant transaction information.

Please review your order confirmation carefully. If you notice an error, contact us as soon as possible.

8. Refunds

Where you are entitled to a refund under our Return & Refund Policy or applicable UK consumer law, we will process the refund using the original payment method where reasonably possible.

The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

For more information about returns, cancellations, refunds, faulty goods, or incorrect orders, please refer to our Return & Refund Policy.

9. Failed or Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us promptly with your order details so that we can investigate the transaction.

If a payment appears to have failed but your bank or payment provider shows a pending amount, the transaction may be an authorisation hold rather than a completed payment. The release time is generally determined by the relevant financial institution or payment provider.

10. Currency

Unless otherwise stated at checkout, prices for purchases intended for the UK market are displayed in British pounds sterling (GBP).

If your payment provider converts the transaction into another currency, the exchange rate and any currency-conversion charges may be determined by your bank, card issuer, or payment provider.

11. Fraud Prevention

We may use reasonable payment and order-security measures to help detect and prevent fraudulent or unauthorised transactions.

Where an order raises legitimate security concerns, we may need to verify certain information before processing or may decline or cancel the transaction where permitted by law.

12. Consumer Rights

Nothing in this Payment Policy limits or excludes any rights or remedies that you may have under applicable UK consumer protection law.

Where goods are faulty, misdescribed, or otherwise fail to meet applicable legal requirements, your statutory rights remain unaffected.

13. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, website functionality, business practices, or applicable legal requirements.

Any changes will be posted on this page and the “Last Updated” date will be amended accordingly.

14. Contact Us

If you have questions about payments, charges, refunds, or an order transaction, please contact us: